Policies
Shipping Policy
Domestic Shipping Policy
Shipment processing times All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping method: Economy - $50+ Purchase Shipment cost: $50 USD and up is Free Estimated delivery time: 5-8 business days
Shipping method: Economy - 0-5lb Package Shipment cost: $5.90 USD Estimated delivery time: 5-8 business days
Shipping method: Standard - 0-5lb Package Shipment cost: $9.90 USD Estimated delivery time: 3-4 business days
Delivery delays can occasionally occur.
International Shipping Policy
Unfortunately, we are not offering International shipping at this time. We hope this changes in the future! Shipment to P.O. boxes or APO/FPO addresses Lavender Avenue ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment confirmation & Order tracking You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages Lavender Avenue is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us If you have any questions about this Shipping Policy, You can contact Us: By visiting this page on our website: Lavenderave.co By sending us an email: Lavenderave21@gmail.com
Refund Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lavenderave21@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lavenderave21@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.